We consider ourselves as a full-service partner and offer professional and customer-oriented support to our clients both by phone and on-site all over Europe. All members of our technical service team are certified by our manufacturers through regular training and are responsible for maintenance, repair, and equipment qualification. Of course, our service is subject to strict quality management with full transparency. In addition, I&L Biosystems GmbH is ISO 9001:2015 certified.
Our service bases in Europe
- Germany, Austria, Switzerland +49 (0)2223 9192 200 service@il-biosystems.de Service times Mo - Th 09:00 - 16:00, Fr 09:00 - 14:00
- Netherlands, Belgium, Luxembourg +31 (0) 416 675 300 service@il-biosystems.nl Service times Mo - Fr 09:00 - 17:00
- France, Italy, Spain, Portugal +33 (0) 482 981 530 service@il-biosystems.fr Service times Mo - Fr 09:00 - 17:00
- Great Britain +44 (0)1483 604431 info@il-biosystems.uk Service times Mo - Fr 09:00 - 17:00
- Ireland +353 87 4535 662 info@il-biosystems.ie Service times Mo - Fr 09:00 - 17:00
- Denmark, Norway, Finland +45 (0)3274 5317 info@il-biosystems.dk Service times Mo - Fr 09:00 - 17:00
- Sweden +46 (0)8-842323 info@il-biosystems.se Service times Mo - Fr 09:00 - 17:00
Technical Service
During our business hours, our free telephone support will be glad to assist you in case of any questions. Our Technicians take care of the delivery and installation of original spare parts of the highest quality as well as certified testing, measuring, and control equipment. Our maintenance according to manufacturer specifications includes functional tests, cleaning, accuracy testing with calibration as well as a detailed report. In addition, our maintenance contracts protect your investments and reduce the total cost of ownership.
Of course, we work according to the "Good Manufacturing Practice" (GMP) guideline and deliver reliable measurement results thanks to the product-related installation and functional qualification.
Product quality and client satisfaction is the top priority for us and with our services you are supported all around.
Our After-Sales-Service:
Repair / Corrective Maintenance
In case there is a problem with your equipment, we offer a quick repair by our free telephone support, a spare parts delivery, you can send in the defective device for repair (we also offer pickup and return of the device) or a repair on-site by our manufacturer-certified technicians.
Our services at a glance:
- Free telephone support for troubleshooting by our I&L service staff
- Problem solving by remote access or on-site
- Sending in the device (we also offer pickup and return by I&L) or repair on-site
- Manufacturer-certified technicians
- Spare parts delivery
- 12 months warranty on spare parts and repair
- Original spare parts of the highest quality
One-time preventive maintenance
Through preventive maintenance, we ensure the optimal use of your technical equipment, so that your system remains fully functional and system failures are avoided in the best possible way. The preventive maintenance minimizes downtime, reduces repair costs and ensures operational reliability.
Our services at a glance:
- Free telephone support for troubleshooting by our I&L service staff
- Preventive replacement of wear parts according to manufacturer specifications
- Ensuring measurement accuracy through accuracy testing and adjustment with calibrated and certified measuring instruments
- Detailed and signed maintenance report
- No additional costs for travel, working hours, accommodation or catering
- Original spare parts of the highest quality
- Cost-effective maintenance of other equipment at the same location possible (upon request)
- 12 months warranty on maintenance and parts
Your benefits:
- Minimization of downtime
- Predictable scheduling
- Reduction of repair costs
- Maintaining operational safety
Maintenance contract
Our maintenance contracts cover everything you need for carefree lab work. Included is the same high-quality service as with our one-time preventive maintenance but it offers more benefits, such as fixed and predictable costs, long-term trouble-free operation, maximized operating times and longer system life, including value retention. This way, your devices always meet the required standards. In addition, you will receive a 5% discount on the total price of maintenance, spare parts for future repairs and working time for future repairs.
Your benefits:
- Fixed and predictable costs
- Long-term predictable maintenance event
- Maintenance frequencies can be set individually
- Long-term trouble-free operation
- Maximized operating times
- Longer system life and value retention
- Devices comply with required standards at all times
- 5% discount on the total price of maintenance
- 5% discount on spare parts for future repairs
- 5% discount on working time for future repairs
Your strong partner in Europe
Our headquarter is located in the middle of the legendary „Siebengebirge“ with all its picturesque views, historical sites and breathtaking nature, where we can unfold our ideas and creativity accompanied by our proverbial German thoroughness with a unique twist. More than 120 employees at 10 European locations are working every day to ensure that our business partners from the areas of economy, research, and development are well equipped with the device technology, system solutions, process, and product technology as well as industrial applications they need to succeed.
